When you first log in to the AlterPath Manager as a regular user or select “Alarms” from the menu, the Alarms List form is the first form that you will see. Use this form to view the list of alarms, to connect to a console, and to view console logs. To re-assign the current ticket, change the ticket status, and add notes or comments, use the Alarms Detail (or Ticket Info) Form.
Ticket number assigned to an alarm. The symbol above the ticket number indicates the severity level of the alarm. Select the number to display the Alarm Detail form. Console from which the alarm originated. Click on the console name to enable a console session according to the type of configured device and console. For example, a serial console will establish a text-based session; a KVM console will launch the KVM viewer, and an IPMI console will launch the SSH applet and connect to the IPMI SOL console. Console configuration. Select this to view the Console Detail form (which includes the secondary form: Console Notify, Console Access, and Console Group) for the particular console record. The Alarm Trigger name. Click on the name to view the Alarm Trigger Detail form. Select this to navigate to the Data Buffer log pertaining to the console.The Alarms Detail form contains detailed information about the ticket as generated by an alarm. It allows you to re-assign the ticket, update the status, and enter notes regarding the alarm or ticket.
Dropdown box that lists all the assigned users for the current alarm. Select a user to assign or re-assign ticket to another individual user. A running history, with the dates, of notes previously entered into the “Add Notes” field by the administrator or the assigned user. Text entry box for entering notes or comments about the current ticket or alarm. You can view the console log for a particular alarm or ticket from the Alarms List form. To view the console log, follow the step below:
1. From the Alarms List form, under the “Console Log” column heading, select the corresponding view link for the console log you wish to view.
1. From the Alarms List form, select an alarm or ticket to open the Alarm Detail or Ticket Information form.
2. From the Ticket Information form, select a user from the “Assigned Users” dropdown list box.