The AlterPath Manager not only stores each alarm in a database, but also maintains a log for each alarm. There are two ways in which you can view alarm logs:Since no two issues are exactly the same, you have several ways to respond to an alarm depending on its nature and severity. A typical procedure for responding to an alarm is as follows:
2. Reassign the ticket or assignment to another user, and optionally add notes about the ticket.Once assigned, the user working on the ticket can perform any of the following procedures to resolve the alarm or complete the ticket: